AI customer service
Customers nowadays expect you to be available at all times. They want quick answers to their questions, to be well assisted, and not to be sent from pillar to post. Nevertheless, every business faces peak moments, holidays, staff shortages, or unexpected busyness. With HeyFred, you can solve that problem.
You can use Fred as a AI customer service . Fred is always available to conduct conversations via phone, WhatsApp, Facebook Messenger, and live chat . An AI assistant that helps customers without a queue and gives your team room to focus on the conversations that really need attention.
On this page, we show what Fred can do for you. Why companies use a smart assistant and how you can start using your own AI customer service representative within a few minutes. The benefits are virtually endless.
Why AI customer service is especially important right now
Customer experience is all about service and speed. When people have to wait on the phone or can't reach anyone at all, it costs reputation and revenue.
An AI assistant automatically answers simple and recurring questions. Think about placing or changing reservations, questions about invoices, route information, outages, orders, status updates, and other frequently asked questions.
For entrepreneurs, this is a huge time saver. Your colleagues won't have to keep answering the same questions, giving them more time for the customers who truly need a personal conversation.
The result is a customer service that operates more calmly and professionally, performing better than ever.
Direct answer via phone and chat
The AI customer service of HeyFred works on every channel . Many companies start with telephone support, because that seems logical. But is that really the case? More and more customer service communications occur via WhatsApp or Facebook Messenger. With our AI assistant, you can easily manage all channels. When customers call, they get Fred on the line, but you can also use the assistant for chats via WhatsApp or Messenger.
When customers call, they immediately get someone on the phone who fits your company - without any waiting queue. This can be a male voice, a female voice, or your own voice, which is cloned for a recognizable experience.
If a customer prefers to message? Then they can send a message at any time, even in the middle of the night or on a holiday. The AI assistant responds in real-time and provides the correct information immediately. As a result, customers do not have to wait for your team, but receive an instant answer.
No more waiting times.
One of the greatest frustrations for customers is waiting. A long queue, illogical and lengthy choice menus, or a phone that is not answered at all directly costs trust. Fred answers all calls as soon as the phone rings. There is no waiting time, no choice menu, and no chance that a call goes unanswered.
When your team is available, the call can be transferred if necessary. This makes customers feel as if you are always reachable, even when your business is closed or when your staffing is tight.
Always reachable.
Many entrepreneurs struggle to remain reachable during holidays. Staff want time off during Christmas, New Year's, national holidays, and days off. The result is that calls are often forwarded to voicemail, and the company is not reachable.
However, customers expect you to be available, especially in sectors such as hospitality, hotels, wellness, and online shops.
The AI customer service from Fred operates without breaks, without days off, and without extra costs for working during holidays or late shifts.
This way, you are always reachable. No compromise, even during holidays and vacations. You have peace of mind, but your customer is still optimally assisted.
Hoe onze AI assistent werkt
Ontdek hoe Fred jouw telefonie transformeert naar een efficiënte workflow.
Klanten bellen jouw bedrijf
De slimme assistent neemt op
Fred helpt klanten op basis van jouw kennisbank en instructies. Deze stel je eenvoudig in via ons platform.
Meer dan 80% van alle gesprekken wordt door de ai assistent succesvol beantwoord
Minder dan 20% wordt doorgeschakeld of geholpen met een terugbel verzoek
The AI customer service of Fred works really well. Customers sometimes don’t even realize it’s an AI assistant and are happy that they were helped immediately.
Diederik
Self-employed entrepreneur
Curious about how it works?
Enter your phone number and make a test call with Fred. This way, you can experience for yourself how good our AI customer service really is.
Advantages of AI Customer Service
Always reachable
But really always. At peak times, holidays, vacations, during the day and at night. Your customer is always helped.
Sounds familiar
Choose a voice that suits your business or clone your own voice, so customers hear a familiar sound when they call.
Fully relieved of responsibility
Link the smart assistant with external programs and knowledge bases, so that customers are truly helped and you are fully relieved of stress.
Personal communication with your own voice or a natural AI voice
The way your company sounds is more important than many entrepreneurs think. With HeyFred, you choose a voice that fits your company or brand. The assistant is available in multiple male and female voices and in multiple languages.
You can also easily clone your own voice . This ensures recognition and trust among regular customers.
More than a hundred languages for international companies
Many companies receive questions daily in different languages. Hotels, campsites, online stores, restaurants, and international service providers have customers from surrounding countries but do not speak every language.
The AI customer service of HeyFred speaks more than a hundred languages . This means that customers are greeted, advised, and assisted in their own language. This results in more bookings, more orders, and much higher customer satisfaction.
Automatically process reservations
A big advantage for horeca and hospitality is that Fred can schedule, change, and confirm reservations and appointments. Fred works with more than 250 external programs and is particularly suitable for restaurants, hotels, bed & breakfasts, wellness centers, and other businesses that process reservations daily.
Fred can also actively call or WhatsApp customers to remind them of their appointment.
Did you know that
Your AI customer service
Manage reservations
Your AI customer service fully automates the creation, modification, or cancellation of orders
Customer contact is taken care of
Fred can make and receive calls, send WhatsApp messages, or chat via live chat and Facebook Messenger.
External programs
Fred connects with more than 250 external programs . Spreadsheets, calendars, logistics, and other systems.
This makes your company much more efficient. During busy periods when staff are already short-handed, the assistant resolves the standard questions.
Outgoing calls.
HeyFred's AI customer service can not only take calls but also make calls to customers or start a WhatsApp conversation / chat. This is useful for example for
- Calling back and confirming reservations
- Confirming and reminding about appointments
- Following up on leads
- Service notifications
- Picking up temporary promotions or call-back requests
You can decide who Fred calls. Is this a list of hundreds of leads in a spreadsheet, people who have made a reservation, or people who have become customers of your business.
Connections with external systems and knowledge bases
Just like with people, a smart assistant is only as strong as its weakest link. The power of a smart assistant lies in the integrations.
With HeyFred, you can link your assistant to knowledge bases, CRM systems, ticketing systems, reservation platforms, and other external services .
This allows the AI customer service to use up-to-date information and perform actions that are normally done by staff. So it’s more than just a call-taking function that creates callback requests; it’s a real assistant that helps customers - and thus you.
For example, think of:
- providing current stock levels
- status updates on orders
- availability of rooms or tables
- information from an internal manual
- forwarding messages to a department
- Information about invoicing
- Helping with malfunctions or frequently asked questions based on wikis and knowledge bases
This makes the assistant really a part of your organization.
Time savings you will notice immediately
Companies that use AI for customer service save up to dozens of hours per week. This means that you or your colleagues finally have time for the work that matters.
An employee who isn't constantly dealing with the same questions can focus on more complex issues, strategy, service, up-selling, hospitality, and quality. A win-win for everyone.
" I save a lot of time on recurring questions and only need to spend time and attention on customers who really need me. Fred works perfectly for me! I wish I had known this sooner. "
Rene
Self-employed entrepreneur
Why entrepreneurs choose HeyFred
The combination of speed , accessibility , personal communication , and scalability ensures that more and more companies are using an AI customer service . The assistant becomes active within a few minutes, and you don’t need any complicated technical knowledge.
Everything works on your own phone number, your own channels, and based on your business information.
Do you want us to configure and activate your smart assistant? That is also possible. Feel free to contact us without any obligation.
With HeyFred, you get a customer service that
- Is always present and available
- Knows no irritation and therefore always remains friendly
- Does not work with waiting times, but responds quickly and helps customers in real-time
- Works on multiple channels at once, such as phone, WhatsApp, and Messenger
- Speaks more than one hundred languages
- Can also make outgoing calls for reminders, confirmations, or leads
- Can handle reservations completely
- Can use your own voice.
It is a solution that helps your business directly without requiring you to change your processes.
I would like an AI customer service.
Are you convinced or do you want more information about implementing an AI customer service? Then leave your details, and we will contact you as soon as possible.